Website Terms and Conditions

Website Terms and Conditions
 
Welcome to Kylie Walls Psychology [ABN 12357029260] and our website www.refugepsychology.com.au. We're so glad you're here! By visiting our website and using the services our website provides, you are agreeing to these terms and conditions and any other policies we publish or link to on our website; we like to call this an "Agreement". If you don’t accept our Agreement, we kindly ask that you surf elsewhere. Just know that if you breach our Agreement, we may need to terminate your use of our website. We may also change, suspend, or stop providing our website at any time, but we'll always try to let you know if that's the case.

Your Obligations When Using Our Website
To provide correct information and comply with the law
Firstly, please provide us with current and accurate information when filling out any of our opt-in or other forms. It is also important that you comply with the laws of QLD and Australia when you use our website, including, but not limited to, all intellectual property and cybercrime laws. If you're accessing our website from outside of Australia, please make sure to also comply with all the relevant local laws.

To only make personal and non-commercial use of our Content
Next up, please only use the website and its Content for your personal and non-commercial use. We own or license the Copyright in all Content on our website, and any other use is prohibited unless permitted by law, or with our prior written permission (which you can request by emailing admin@kyliewallspsychology.com.au). All trademarks on our website belong to their respective owners.

To use third-party software, links, etc., at your risk
If you choose to use third-party software, links, or other tools to enhance your experience on our website, please do so at your own risk. We provide the links for your assistance only, and we have no control over those other sites or their content. We do not endorse them in any way, and any use of those sites is at your sole risk. Similarly, we have no control over third-party apps and software and do not make any warranties in relation to them. You will need to read and agree to their terms and conditions before using them.

To not rely on any “advice”
Some of the information we provide on our website may be related to health and medical issues, but it's not meant to be health and medical "advice". We provide this information for your general use only. While we try to provide accurate information, it may be historical, incomplete, or based on opinions that aren't widely held. Your personal situation has not been considered, so any reliance on this information is at your sole risk. We recommend seeking independent professional advice before relying on the information we provide.

To be respectful when posting
We want to encourage you to engage in online discussions in our community. However, we ask that you be respectful when posting. Please don't include any personal information such as your email or physical address in any posts. Please also follow our posting rules. We don't allow:

  • Any disrespectful, inappropriate, offensive, threatening, or abusive content

  • Any content that breaches the rights of a third party (e.g., which is defamatory)

  • Any content that impersonates another person or misleads others as to the origin of your posts

  • Any advertising, self-promotion, or sales

Where posts do not comply with these rules, or are otherwise objectionable, we may—but are not obliged to—remove them. You are solely responsible for all your posts.
 
We Make No Warranties or Guarantees
We need you to know that we make no warranties or guarantees about our website or its Content. We can't guarantee our website will always be available, that your use will not be interrupted, or that our website is free from viruses or secure; or that our Content is accurate, complete, and current.


For example, sometimes we will be making changes to our website, or you may come across an old landing page, historical information, incomplete pages, or inaccuracies. If you find any issues, please email us at admin@kyliewallspsychology.com.au.

Limitation of Liability and Indemnity
We exclude, to the maximum extent permitted by law, any liability in connection with your use of our website and its Content. We are not responsible for any Loss or Damage suffered in connection with your use of our website, its Content, any interruptions, changes, suspension or termination of our website, or any events beyond our control.

Additionally, you indemnify us for any Claim arising out of or in connection with any third-party links, websites, apps, software, products, and services; your breach of this Agreement, your breach of the law including your local laws, or your breach of the rights of a third party.
Other

This Agreement is governed by the laws in QLD, Australia and the parties submit to the jurisdiction of the courts of QLD, Australia. If any part of these terms and conditions is not enforceable, it shall be severed from this Agreement and the remaining provisions will remain in full force and effect. The obligations and liabilities in this Agreement survive termination. The failure to exercise our rights or enforce a provision under this Agreement does not waive the future operation of that right or ability to enforce the provision.


Definitions
Claim means any claim, under statute, tort, contract or negligence, any demand, award, or costs.
Content means any content on our website, and could be trademarks, brand names, logos, all copy, images, art, graphics, music, audio, videos, designs, or any other content.
Copyright means all rights pursuant to the Copyright Act 1968 (Cth).
Loss or Damage means any loss or damage including, but not limited to, any loss of salary, revenue, goodwill, downtime costs, profit, damage to reputation, loss of data, personal injury, property damage, or legal costs.
We, us, or our means Kylie Lyndelle Walls t/as Kylie Walls Psychology [ABN 12357029260] and Refuge Psychology includes any of our employees, agents, partners, and contractors.

PRIVACY POLICY

Hi there! We want to let you know how we collect information so that you can feel comfortable sharing it with us. That's why we have this privacy policy which outlines the way we at Curated Mind Psychology (ABN 12357029260) collect, hold, use, and disclose personal information. We may collect personal information from children as well as adults.


WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT?

What personal information do we collect?

The personal information we collect is generally limited to:

  • date of birth, name and contact details;

  • opinions; and

  • any communications we have.

However, we may also collect:

·        sensitive information from you with your consent, such as where we ask for information about your health, religious beliefs or affiliations and sexual preferences;

·        financial information, such as your credit card or debit card details; and

·        information about how you use our website, via third parties.


How do we collect your personal information?

The main ways we collect information are when you give it to us directly or indirectly. This might be by filling out forms on our website like sign-up or intake forms, or providing us information through phone calls, emails, or social media. Additionally, we may collect information from SMS interactions, such as responses to SMS notifications or promotional messages sent by us. We may also collect information from the person that referred you, or other people or organisations.

We love hearing from you, and we promise to keep your information safe and secure.

We also use cookies on our website. These are little bits of data that help our website work better. They might identify you and keep track of the pages you visit. This helps us improve our website and make it more secure. Plus, it makes it easier for you to use our website! You won’t have to fill in your information again and again.

At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel or WIX. These third parties may use cookies, web beacons and similar technology to collect or receive information about your habits on the internet.


Why do we collect your personal information?

We need your personal information to:

  • communicate with you in relation to your enquiry;

  • verify your identity for security purposes;

  • send you news if you have signed up via email or SMS (you can unsubscribe from either of these at any time);

  • conduct our business, and enable your use of our website, products, and services; and

  • in some cases, to comply with our legal obligations, such as record keeping (currently, the law requires us to keep adult records for 7 years and children's records until they turn 25 years of age).

We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse our website traffic and to customise the content and advertising we provide.


You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
To opt-out of Google advertising you can go here: https://tools.google.com/dlpage/gaoptout
To change your Facebook ad preferences you can go to "Facebook Help Centre", "Manage my account" and "Ad preferences".

To opt out of our SMS you can text back on the opt out link.

Where we collect your financial information, we use it to help you pay for our products and services. Only the staff that need to know this information have access to it, and we only keep it as long as it is necessary. We use SSL certificates to verify your identity and encrypt any data you give us. All financial information is encrypted on our servers, and we do not keep all your data (to prevent unauthorised and duplicated transactions). We use STRIPE to store your credit card information and process transactions securely.

 WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT?

When do we disclose your personal information?

We use reasonable precautions to make sure your information stays safe and secure. Only authorised personnel can access it, and we keep it in accordance with our legal record keeping obligations. When we don't need it anymore, or it is unsolicited, we destroy it appropriately. We generally will not disclose your personal information unless we have your consent, it's required by law*, or it's necessary for us to provide you with our services.

* This can include the following: (a) a court subpoena for the information; (b) if a psychologist reasonably believes that the collection, use, or disclosure is necessary to lessen or prevent a serious threat to the life, health, or safety of any individual, or to public health or safety. This includes if there is reasonable suspicion that a child has suffered, is suffering, or is at unacceptable risk of suffering significant harm caused by physical or sexual abuse and may not have a parent willing and able to protect the child from harm (Child Protection Act 2009). This also includes when there is reasonable suspicion that indicates a person’s unsuitability to possess a weapon, this information may be shared with the police (Weapons Act); (c) if another adult has the power of attorney/guardianship for health matters, and the information is required to make an informed decision regarding the adult’s treatment and care; or (d) your prior approval has been obtained to share the information.

We will only disclose your sensitive information for the purpose for which you gave it to us or for directly related purposes that you would reasonably expect or if you otherwise agree.

Sometimes we do disclose your personal information where it is necessary to obtain third-party services, like analytics, data storage, online administration of psychological assessments, payment providers or advertising services. Some of these third parties may be overseas. We do our best to make sure the providers we use comply with privacy laws and regulations.  You can opt-out of the collection and use of this information by changing your privacy settings or opting out.

How can you access or delete your information?

If you want to access, correct, or delete your information, or to change your communication preferences via email or SMS, please email us at admin@curatedmind.com.au. We're happy to help unless we're required by law to withhold it. And if you have any concerns at all about your privacy, please also email us at admin@curatedmind.com.au. You can also make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au where you can go to the "Lodge a Privacy Complaint with us" page, or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

ADDITIONAL PROVISIONS FOR EUROPEAN CITIZENS

If you are a resident of the European Economic Area (“EEA”) or the UK you have certain rights and protections under the General Data Protection Regulations ("GDPR") or its UK equivalent, The Data Protection Act 2018. We want you to know that we take these rights seriously and will always do our best to protect your personal information. We're what's called a "controller" under the GDPR as we collect, use, and store your personal information to provide you with our website services and information about them.

We'll always rely on a lawful reason for processing your information like:

  • where you have given us valid express consent to use your personal information we will rely on that consent, and only use the personal or sensitive information for the specific purpose for which you have given consent; and

  • where we need comply with the law or act in an emergency, we will rely on that lawful means of processing your personal information.

Your Rights

As an EEA or UK resident, you have various rights including the right to be informed; right of access; to rectification; to object; to restrict processing; to erasure or to be forgotten; to data portability; and the right not to be subject to automated processing.  If you want to access personal information we hold about you, or ask if that the information be corrected, or deleted or otherwise exercise your rights, please contact us at admin@curatedmind.com.au. You can also opt out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. In some circumstances where we have a legal basis to do so we may continue to process your information after you have withdrawn consent, for example if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

Security

We keep all personal information on our website platform confidential and secure, and it can only be accessed by authorised personnel. We collect what's necessary, and keep it only as long as is necessary, taking into account the purpose for which it was collected. We implement and maintain appropriate technical, security and organisational measures to protect your personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure. We ensure the encryption and pseudonymisation of personal information and we have adequate cyber security measures in place. By providing us with your personal information you consent to us disclosing it to third parties who reside outside the EEA countries and the UK. We will ensure that those third parties are GDPR compliant as much as possible.

Thank you!

Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.